Retail Intelligence

AI Agents for Ecommerce.
Support, Merchandising, Growth.

Scale your support, automate returns, and predict inventory needs. Deliver a VIP experience to every customer, 24/7/365.

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Support
52x Tickets Resolved
Syndication
50 Listings Posted
Restock
PO #442 Sent

The Growth Ceiling.

You're spending thousands on ads to drive traffic, but your operations can't keep up with the volume. The result? Leaky buckets.

Support Spikes

During BFCM or product drops, ticket volume explodes. Hiring temp staff takes too long and quality suffers.

Cart Abandonment

Unanswered sizing, availability, and shipping questions can interrupt purchase decisions and increase support volume.

Inventory Blindness

Stockouts kill momentum. Predicting demand manually across SKU variants is a guessing game.

Your 24/7 Commerce Team.

Deploy agents that sell, support, and manage logistics.

Shopping Assistant

Concierge Sales

14:00:00Visitor: 'Does this jacket run small?'
14:00:02Knowledge Base: 'Fit is slim. Size up.'
14:00:05Reply: 'It runs slim! I recommend a Medium.'
14:00:10Upsell: 'This scarf matches perfectly.'
14:00:15Action: Items added to cart.
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Example workflow • configured to your systems

Returns Automator

CX Operations

09:00:00Request: Return Order #9921 (Too big)
09:00:05Policy Check: Purchase Date < 30 days?
09:00:06Result: Yes (purchased 12 days ago).
09:00:10Condition: Item 'Unworn' confirmed.
09:00:15Action: Label sent to customer email.
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Example workflow • configured to your systems

Inventory Brain

Supply Chain

04:00:00Analyzing SKU-992 (Summer Dress)...
04:00:05Velocity: +200% WoW (Viral TikTok)
04:00:10Forecast: Stockout in 4 days.
04:00:15Action: Drafted PO for 500 units.
04:00:20Alert sent to Ops Manager.
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Example workflow • configured to your systems

Review Manager

Reputation

11:00:00New Review (1 Star): 'Shipping delayed!'
11:00:05Sentiment Analysis: Angry / Logistics
11:00:10Check Order #882: 'Carrier delay'
11:00:15Drafting Reply: 'Sorry! Here is $10 credit.'
11:00:20Ticket Escalated to CX Lead.
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Example workflow • configured to your systems

Need another job automated?

Describe the role, tools, rules, and approvals. Nerova will help you customize the agents your workflow actually needs.

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Brand Controls.

Scale your operations without scaling complexity.

Brand Voice

Personalize the agent to match your brand. White-labeling options supported.

Future-Proofed

Never get left behind. We constantly update your agent to leverage the latest AI capabilities.

Omnichannel

One agent, everywhere. Sell and support 1000s of customers seamlessly across Instagram DMs, Facebook, SMS, your website chat and more.

Listing Syndicate

Post once, sell everywhere. Automatically format and syndicate listings to Amazon, eBay, TikTok, Instagram and more. Syncs inventory in real-time.

TRUSTED INFRASTRUCTURE

Permission Controls PCI Compliant Shopify Plus Ready Full Audit Trails Runtime Monitoring 24/7 Availability Human-in-the-Loop Future-Proofed White-Label Supported Multi-Department Support Deterministic Guardrails Multi-Language Support

Deployment guide

How to deploy AI agents for ecommerce operations

Start with a high-volume service workflow grounded in live order and policy data. Require escalation whenever inventory, refund, promotion, or customer context falls outside approved rules. The workflow displays above are configuration examples, not guaranteed outcomes.

Best first workflow

Start with return triage for one store, using order data and the published return policy to determine eligibility and route exceptions to support staff.

What deployment requires

Store and helpdesk access, catalog data, shipping policies, return rules, promotion constraints, brand voice, and escalation thresholds.

Human approval boundary

Teams approve policy exceptions, large refunds, price changes, sensitive complaints, and merchandising changes outside defined rules.

When not to automate

An agent cannot correct unreliable inventory, fulfillment, or catalog data; fix the source system before automating decisions from it.

How to measure the pilot

Track first-response time, correctly routed returns, resolution rate, policy exceptions, refund corrections, and customer recontacts.

Questions teams should answer first

What is the best first workflow for ecommerce operations?

Start with return triage for one store, using order data and the published return policy to determine eligibility and route exceptions to support staff.

What information and systems does this workflow require?

Store and helpdesk access, catalog data, shipping policies, return rules, promotion constraints, brand voice, and escalation thresholds.

Which decisions must remain with people?

Teams approve policy exceptions, large refunds, price changes, sensitive complaints, and merchandising changes outside defined rules.

Your next workflow

Customize the team around the work you need done.

Start free, share the outcomes you want, then tailor each role and connect the systems your team needs to do the work.

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