1. Acceptance of Terms

By accessing or using the services provided by Nerova LLC, a Florida limited liability company ("Nerova," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. You must be at least 18 years old to use this service.

2. Description of Service

Nerova provides autonomous AI agents ("Nerova Agents") designed to automate digital tasks. You understand that:

• AI agents may occasionally produce incorrect or unexpected results ("hallucinations").
• You are responsible for supervising the agent's actions, especially regarding financial or sensitive data.
• Nerova is not liable for business losses incurred due to agent errors.
• We reserve the right to decline or cancel orders for unsupported use cases.

3. Subscription & Acceptable Use

Subscription plans may include a set allocation of usage credits. If your usage exceeds the included allocation, additional overage charges may apply at the rates presented in the dashboard, checkout flow, order form, or other applicable pricing materials.

• Cancellation: You may cancel your subscription at any time through the dashboard or other account controls we make available. Unless otherwise stated in your plan or order terms, access continues until the end of the current billing cycle.
• Refunds: Subscription fees and credit purchases are non-refundable. We do not offer pro-rated refunds for partial months.
• Disputes: You agree to contact [email protected] to attempt to resolve any billing issue before initiating a chargeback or payment dispute.
• Prohibited Use: You may not use Nerova to generate malware, deepfakes, facilitate automated harassment or spam, engage in social engineering or unauthorized access, or reverse engineer our models/code. We reserve the right to terminate accounts for such behavior without refund or liability.
• Suspension & Termination: We may suspend or terminate your access to the service if we reasonably believe you have violated these Terms, created a security or legal risk, failed to pay amounts due, or used the service in a prohibited manner.

4. Intellectual Property

You retain all rights to the data you input and the output generated by your agents. Nerova retains all rights to the underlying platform, agent architecture, code, and pre-trained models.

5. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

6. Indemnification

You agree to indemnify and hold Nerova harmless from any claims, damages, liabilities, and expenses (including legal fees) arising from your use of the service, your violation of these terms, or your violation of any third-party rights.

7. Limitation of Liability

To the maximum extent permitted by law, Nerova shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, even if Nerova has been advised of the possibility of such damages. In no event shall Nerova's aggregate liability exceed the total amount paid by you to Nerova in the twelve (12) months preceding the claim.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Except where prohibited by law, any legal action or proceeding arising out of or relating to these Terms or the service shall be brought exclusively in the state or federal courts located in Florida, and you consent to the personal jurisdiction of those courts.

9. Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of material changes via email or dashboard notification. Continued use of the service after such changes constitutes acceptance of the new terms.

10. Miscellaneous

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

Force Majeure: Nerova shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, internet outages, natural disasters, war, terrorism, riots, embargos, strikes, or failures of third-party service providers.

Termination & Survival: Upon termination of your account, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Dispute Resolution

To the fullest extent permitted by law, you and Nerova agree to bring claims only in an individual capacity and not as a plaintiff or class member in any purported class or representative action. If applicable law permits, you also waive any right to a jury trial in any action arising out of or relating to these Terms.

12. Promotions

From time to time, Nerova may offer special promotions, credits, or discounts. These offers are subject to specific terms defined at the time of the offer and may be modified or revoked by Nerova at any time without notice.

1. Data Collection

We collect minimal data necessary to operate our service:

• Identity Data: Account credentials and contact information.
• Operational Data: Configurations, inputs, and parameters required to execute your agents.
• Usage Data: Metadata regarding agent activity, performance metrics, and resource consumption.
• Cookies and Similar Technologies: We use cookies, local storage, session storage, and similar technologies for authentication, security, session management, analytics, and product operations.

2. Data Usage

We use your data to provide, operate, secure, maintain, support, analyze, and improve the service, including provisioning agents, authenticating users, processing payments, preventing fraud and abuse, generating analytics, sending operational communications, and complying with legal obligations. We do not sell your data. We do not use your private data to train public foundation models.

3. Third-Party Processors

We use third-party service providers and subprocessors to operate the service, including providers for cloud hosting and infrastructure, payment processing, communications, security, analytics, storage, and AI or model services. These providers may process customer data on our behalf solely to provide, maintain, secure, support, analyze, and improve the service, subject to appropriate confidentiality and security obligations. Our core agent architecture and orchestration logic remain proprietary to Nerova.

4. Data Retention & Security

We retain personal data and operational data for as long as reasonably necessary to provide the service, maintain security, comply with legal obligations, resolve disputes, enforce our agreements, and support legitimate business operations. Different categories of data may be deleted, anonymized, or retained on different timelines depending on their purpose and legal or operational requirements. We use industry-standard safeguards to protect data in transit and at rest.

5. User Rights & International Transfers

You have the right to access, correct, export, or delete your personal data. Contact [email protected] to exercise these rights. If you access our service from outside the United States, you acknowledge that your data may be transferred to and processed in the US under strict security standards.

6A. No Professional Advice

The service may assist with legal, financial, operational, healthcare, compliance, or other regulated workflows, but unless expressly agreed in writing, the service does not provide legal, medical, accounting, tax, or other professional advice, and you remain responsible for human review and final decisions.