Supply Chain Control Tower

AI Agents for Logistics.
Dispatch and Documents, Coordinated.

Automate shipment paperwork, claims, customs packets, proof-of-delivery audits, and carrier billing so your operations team stops drowning in manual follow-up.

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POD Audit
184 deliveries reconciled
Claims
12 packets assembled
Billing
41 invoice exceptions flagged

The Paperwork Pileup.

Logistics teams lose margin in the back office long before a truck moves. Every missing document, mismatched invoice, and late proof-of-delivery follow-up compounds into delay and leakage.

Claims Chaos

Damage and shortage claims stall because teams have to chase BOLs, PODs, photos, and timestamps across inboxes and portals.

Invoice Leakage

Carrier invoices, detention fees, and accessorials get paid late or unchecked because nobody has time to line-item validate them.

Document Drift

Shipment packets, customs forms, and customer paperwork live in too many systems, so every exception becomes a manual scramble.

Your Logistics Documentation Team.

Deploy agents that clean up the paperwork, reconciliation, and compliance work around every shipment.

Claims Coordinator

Exception Recovery

08:14:00Claim opened: pallet shortage on PO #4812
08:14:06Pulling POD, signed BOL, receiver notes...
08:14:11Photo evidence matched to stop record.
08:14:18Drafting carrier claim cover letter.
08:14:25Packet routed for manager approval.
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Example workflow • configured to your systems

Carrier Billing Auditor

Accounts Payable

06:30:00Invoice #88412 imported from carrier portal
06:30:04Cross-checking linehaul, detention, lumper...
06:30:10Mismatch: accessorial exceeds contract by $185
06:30:15Exception note attached for AP queue.
06:30:20Payment hold placed pending review.
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Example workflow • configured to your systems

Shipment Packet Builder

Documentation

13:02:00Load 7421 scheduled for tomorrow departure
13:02:05Collecting commercial invoice + packing list...
13:02:11Consignee requirements merged into packet.
13:02:16Export docs saved to customer folder.
13:02:21Release checklist marked complete.
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Example workflow • configured to your systems

POD Reconciliation Agent

Customer Service

17:41:00Delivered load missing signed POD after 2 hours
17:41:08Querying driver app and carrier portal...
17:41:14Signature image recovered from mobile upload.
17:41:19ERP updated and customer notified.
17:41:24Exception queue cleared.
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Example workflow • configured to your systems

Need another job automated?

Describe the role, tools, rules, and approvals. Nerova will help you customize the agents your workflow actually needs.

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Operational Controls.

Keep human approval where it matters while removing repetitive paperwork from the queue.

Document Completeness

Validate every packet against your SOP so shipments and claims never leave missing attachments behind.

Future-Proofed

Never get left behind. We constantly update your agents to leverage the latest AI capabilities.

Human Approval Gates

Require sign-off for chargebacks, claims submission, invoice disputes, or customs-sensitive documents.

Audit Trails

Track every document touch, status change, and outbound communication across your shipment lifecycle.

TRUSTED INFRASTRUCTURE

Permission Controls Role-Based Access Multi-Carrier Workflows Document Trails Runtime Monitoring 24/7 Availability Human-in-the-Loop Future-Proofed Multi-Department Support Deterministic Guardrails Multi-Language Support

Deployment guide

How to deploy AI agents for logistics operations

Begin with a document-heavy queue tied to reliable shipment identifiers and milestones. Keep routing, carrier, customs, claims, and safety decisions with the responsible operator. The workflow displays above are configuration examples, not guaranteed outcomes.

Best first workflow

Start with proof-of-delivery retrieval and reconciliation for completed loads, using the TMS record, carrier portal, and customer reference as the source of truth.

What deployment requires

TMS or ERP access, shipment milestones, customer references, carrier contacts, document rules, exception owners, and notification policies.

Human approval boundary

Dispatchers approve rerouting, carrier commitments, customs exceptions, claims decisions, and changes with financial or safety impact.

When not to automate

Do not automate dispatch or compliance decisions from stale shipment data or without a clear human owner for operational exceptions.

How to measure the pilot

Measure POD recovery rate, document-match accuracy, queue age, manual touches per load, customer follow-up time, and unresolved exceptions.

Questions teams should answer first

What is the best first workflow for logistics operations?

Start with proof-of-delivery retrieval and reconciliation for completed loads, using the TMS record, carrier portal, and customer reference as the source of truth.

What information and systems does this workflow require?

TMS or ERP access, shipment milestones, customer references, carrier contacts, document rules, exception owners, and notification policies.

Which decisions must remain with people?

Dispatchers approve rerouting, carrier commitments, customs exceptions, claims decisions, and changes with financial or safety impact.

Your next workflow

Customize the team around the work you need done.

Start free, share the outcomes you want, then tailor each role and connect the systems your team needs to do the work.

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