Patient experience often breaks down at the front desk. Long hold times, confusing insurance questions, and scheduling friction lead to frustrated patients and burnt-out staff. Nerova's Healthcare Agents provide a compassionate, efficient, and secure front line for medical practices.
Intelligent Triage & Scheduling
Unlike simple "press 1 for appointments" systems, a Nerova Agent can understand symptoms. If a patient describes chest pain, the agent knows to route them to emergency care immediately. If they need a routine checkup, the agent accesses the EHR (Electronic Health Record) to find open slots and books the appointment in real-time.
Insurance Verification Automation
One of the biggest administrative burdens is verifying eligibility. Before the patient even arrives, the agent logs into the payer portals, checks coverage, determines copays, and updates the patient's file. This prevents the "surprise bill" conversation and improves revenue cycle management.
Security First: HIPAA Compliance
In healthcare, data privacy is non-negotiable. Nerova is built on a Zero Trust architecture.
- Data Isolation: Patient data is processed in ephemeral containers and never used to train global models.
- Audit Trails: Every action—from accessing a file to sending a message—is logged immutably for compliance audits.
- BAA Ready: We sign Business Associate Agreements (BAAs) with healthcare providers, assuming liability for data handling.