E-commerce never sleeps, but your support team does. The gap between customer expectations (instant answers) and human reality (8-hour shifts) is where sales are lost. Standard chatbots often fail because they can only answer FAQs. Nerova Agents are different—they have hands.
Action-Oriented Support
When a customer asks "Where is my order?", a Nerova Agent doesn't just paste a tracking link. It checks your logistics platform (ShipStation, Shippo), sees that the package is delayed due to weather, and proactively offers a 10% discount code for the inconvenience—all without human intervention.
Handling Returns & Refunds
Returns are a complex workflow involving policy checks, label generation, and inventory updates. A Nerova Agent can:
- Verify if the item is within the return window.
- Check the condition (via uploaded photo analysis).
- Issue the RMA label via email.
- Update Shopify/Magento inventory to reflect the incoming item.
Seasonal Scalability
During Black Friday or Cyber Monday, support volume spikes by 500%. Hiring temp staff is expensive and training takes weeks. With Nerova, you simply increase your agent's concurrency limit. You can scale from 100 to 10,000 conversations per hour instantly, ensuring no customer is left waiting.